What our customers have to say about us
I am writing in praise of Peter Joslin and the team of auto body wizards at Autobahn Body & Paint, who turned what could have been a giant hassle into a 5-star customer care experience.
Got rear-ended (on Easter Sunday morning, no less!) and the insurance company of the gent who slammed into me suggested a list of possible repair shops. I researched the Yelp feedback for all, and picked Autobahn based on their 100 percent customer satisfaction rating. I am happy to report that, for once, Yelp was right–and pleased to add yet another 5-star rating.
From the moment I brought the car in for an estimate, I was impressed by the friendliness and professionalism of Mr. Joslin. He even called up the car rental company to pick me up after I dropped the car!
Throughout the repair process, Mr. Joslin emailed me periodic updates, and dealt with the insurance company on my behalf, ensuring that the paperwork was in good order. He was knowledgeable, reassuring, and correct every step of the way.
When I picked up my vehicle a week later, I squealed in delight! Besides the repairs to the damaged area, the entire body had been cleaned and buffed. My 9-year-old car was gleaming, as if it had just rolled off the assembly line.
These are good people, and excellent at what they do.
My warmest recommendations.
Just another 5 star review for Peter and his shop. Incredible work on the car and even better customer service. A tricky project with a special (to me) car, and he handled the insurance aspects beautifully. Amazing communication via email. Just a wonderful experience during a difficult time.
“Last week, I had a chance to receive my BMW from AUTOBAHN Body and Paint. The quality of your body work and paint is superb. As you recalled my brand new BMW 2003 was smashed at the rear and slightly damaged at the front. I never had such a major accident before therefore I did not know any local body and paint shops. I am very glad I could relate to Bay Area Consumers’ Checkbook summer/fall issue 2002. ‘Your Auto Body Shop received 100% in all customer rating and no other competitors of your could score as high. To be frank with you I was a little bit suspicious about all those 100%.
Now I believe you deserve 100%+ in all these rating.
I really appreciate the professionalism and attitude of your all team members; “implanting” of the new body panels and their final adjustment were done with surgical precision. Iliad a chance to go to your next door BMW dealer and check same new BMW models from their trunk fitting and adjustment point of view. Your team put the rear part much closer that all those new BMWs on the dealer floor. You amazed me; CONGRATULATION and keep good work. “
“I just wanted to tell you how much I appreciate your helping me out the other day with my front end alignment and front end thumping problems. While I did take my 500SL to a Mercedes specialist, they clearly didn’t perform the work to my satisfaction or to your level of professionalism and quality. Faced with problem after problem at the other service place, I stopped by to see what you could do. I am still extremely impressed with the quality of work you performed on my car after the accident.
You not only identified and fixed the problems; you did it with your usual professionalism and overwhelming courtesy to the customer. I salute you as an entrepreneur and good example of good business in America. Thank you again for your help!”
“Thank you for your exceptional repair work on my 1998 BMW M3. I appreciate you taking the time to explain the detailed steps as the work progressed. The car looks great and feels as solid as ever.
The full car detail was a nice finishing touch.”
“I would like to thank you again for the outstanding job you did in raising my Honda from the dead. To say the car looks like new would be an understatement. I am amazed at the before and after appearance and wanted you to know how pleased I am with the result.
Further, I would like to comment on the service of your shop which was exemplary. Seldom do automotive repair shops put the customer first. Your shop did all the right things that win customers for life.”
I have a good auto-body shop for my Honda but this time I needed some work on my BMW. Being an expensive luxury car I checked around for a luxury car body shop and even got some recommendations from my BMW dealer. I talked to some of them and read reviews online. I found Autobahn Body & Paint and was amazed to see such good reviews so I decided to try them out.
Took my car for an estimate and got competitive quote from them. Jaswal and Peter have been running this shop for a number of years. After getting quotes from other shops also I decided to give them the job. The work was completed on time and they kept me updated and took care of all necessary paperwork with my insurance company.
These are very professional and courteous folks. They even gave a lifetime warranty on their work as long as I own the car. Would highly recommend them with 5 more well deserved stars!